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Product List Error Correction

Bluetooth Support
  • Updated

Introduction

If a Member company identifies an error in the Product List, the Member will need to qualify the product with the correct information and request the Bluetooth SIG to withdraw the incorrectly qualified product from the Product List. The Member must ensure that the request meets the requirements outlined below and submit a Product Qualification Withdrawal request in Qualification Workspace, or submit a completed Product Withdrawal Request Form (available below) via a support request, to have the Bluetooth SIG withdraw the product.

Before you start

Product Qualification Withdrawal requests must meet all of the following requirements:

  • The request must be submitted by the user currently listed as the Product Contact on the Qualified Product Details page in Qualification Workspace.
  • The withdrawal request date must be within one year of the product's Qualification Date.
  • The Product List must have more than one product.
  • The product described in the withdrawal request must not have been sold, transferred, or distributed to any third party.

Steps to submit a Product Qualification Withdrawal request in Qualification Workspace

Step 1. Open the Qualified Product Details page

In Qualification Workspace, go to the Qualified Product Details page for the product or products you want to withdraw.

Step 2. Start the withdrawal from the Product List

Locate the product in the Product List and select Withdraw Product.

Product List row on the Qualified Product Details page with the Withdraw Product button available for the selected product

The Product List on the Qualified Product Details page, showing the Withdraw Product action for a product row.

Step 3. Enter a reason and submit

In the Product Withdrawal window, enter a reason for the withdrawal request in the Notes field. Review the terms and select Submit.

Product Withdrawal window with a Notes field for the withdrawal reason, the terms to review, and a Submit button

The Product Withdrawal window, where the withdrawal reason is entered and the request is submitted.

Step 4. Request is sent to Qualification staff

The request will be sent to the Qualification staff, who will review and process the request.

Confirmation message shown after a Product Withdrawal request is submitted for staff review

Confirmation that the Product Withdrawal request has been submitted to the Qualification staff.

Step 5. Track the pending withdrawal

The Product List will show the product withdrawal request as pending until the Qualification staff can review it.

Note: For product withdrawal requests made before a product's publication date, the request will be processed instantly.

Product List showing a submitted withdrawal request in a pending state awaiting Qualification staff review

The Product List after submission, showing the withdrawal request as pending review.

Still need help

Submit a support request and include the Design Number (DN) of the Product you want to withdraw.

Submit a support request

This KBA is intended to provide Bluetooth SIG members with helpful information and address frequently asked questions. Governing documents, membership agreements, policies, and other Bluetooth SIG rules and guidelines can be found on the Bluetooth SIG governing documents page.

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